Our team of experienced surveyors is on hand to assist with enquiries about your lease, property maintenance and other building related matters. The help desk facility is available to assist with your planned and reactive maintenance requirements.
PHP Group buildings are leased on a variety of terms set out in the agreement between you and the relevant PHP Group company, that is, your landlord. The lease determines who is responsible for different types of maintenance.
Follow these links to find our advice on property maintenance and using our Helpdesk
The lease will detail a number of periodic payments that will need to be made to your landlord. These will include rent, service charges and annual insurance premiums.
Rent is charged in accordance with the terms of your lease and is typically payable quarterly in advance. In England, the standard due dates for the payment of rent are:
- 25 March
- 24 June
- 29 September
- 25 December
Please refer to your lease to establish the relevant due dates that apply to you.
We aim to issue rent demands approximately six weeks before a due date to allow you plenty of time to claim any reimbursement from the NHS that you may be due. Rent should be paid to your landlord on or before the due date, preferably by standing order. The bank account to which payment should be made is set out on each rent demand, but if you are not sure of these details they can be obtained directly from the finance team. We do recommend that payment is made by electronic transfer as this is a much safer process than sending cheques through the post.
- a service charge is billed if you require additional building maintenance services under the terms of your lease;
- VAT is payable on all rent, service charges, insurance and other costs charged by us;
- non-receipt of reimbursement from the NHS is not a valid reason for the late payment of rent. Payment is the obligation of the leaseholder and interest will be charged if payment is late; and
- interest is charged with regard to all payments not made by their due date in accordance with the terms of your lease. Your lease may not require rent to be formally demanded at each due date.
Your premises are automatically covered by the PHP Group’s buildings insurance policy for fire, theft, flood, subsidence and other damage. However, you will be responsible for arranging your own contents insurance policy.
If there is a lift in your building, we can add this to the cover offered by our separate engineering policy, which includes regular biannual inspections. The reports from this inspection should be sent to your maintenance contractor for follow-up at the next service visit.
You will be charged an insurance premium on an annual basis in accordance with the terms of your lease or where changes to your premises require amendment to insurance arrangements.
Please contact one of the team if you wish to report an incident that will involve making an insurance claim. You can also download an insurance claim form here.
As you settle in and grow into your building, your needs may change sooner than you think. Every PHP Group building is designed with built-in flexibility to be expanded or reconfigured for the future. You can talk to the asset management team to discuss your plans and requirements.
Most leases allow you to make minor alterations, with our permission, which do not affect the structure of the building. Please call the property management team to talk through your plans to ensure that all necessary consents are provided.
If you are thinking of extending your premises, we will be happy to discuss your future needs and what is possible on your site. Call the asset management team for an informal chat about what you may be considering.
To keep your building in good condition, redecoration of your property would normally take place on a three or five-yearly cycle, depending on the terms of your lease. The property management team can advise which applies to you and will give you help on scheduling, obtaining quotations and instructing the work. We can also work with you to redesign and refurbish your reception and communal areas to give your building a brand new look and feel.
Our team is happy to give advice on health and safety issues that relate to your building but it’s important to remember that, as an employer, the health and safety of your staff and visitors is your legal responsibility.
As part of your lease, you must comply with the Premises Acts, which include:
- The Fire Precautions Act 1971 (as amended)
- The Health and Safety at Work Act 1974
- Occupiers’ Liability Act 1984
- The Regulatory Reform (Fire Safety) Order 2005
For further advice on health and safety, water treatment, and fire safety, read more here.
We know that energy efficiency and minimising rising utility bills are important to you. The Department of Energy and Climate Change is seeking reform across the energy market. It is also looking for the reduction of energy consumption by businesses and the public sector.
Our asset management team can advise you further if you wish to discuss the installation of solar PV panels or other renewable energy installations.
Read more here for advice and links offering guidance on legislation, renewable energy technology and energy reduction tips.
Meet the team
David joined the Nexus team in August 2016 and oversees the investment, asset management, landlord and tenant and property management teams at Nexus who advise Primary Health Properties PLC. David is a Chartered Surveyor with over 20 years' post qualified experience with Jones Lang LaSalle, Lasalle, Axa, LandSec and MWB.
David has considerable industry experience having worked in the listed and unlisted sectors, with all property types, tenures, lot sizes and location. He has also worked closely with occupiers and landlords to adopt new concepts and innovations having run and helped build a premium serviced office brand and introduced award winning sustainability technology to the UK and European real estate markets.
Chantal joined Nexus in June
2015. Having previously worked for JCDecaux and Cushman & Wakefield, she
graduated from Kingston University in 2011 with an LLB (Hons) Law and brought
with her 3 years’ experience in Property Management. Chantal now works in the
property team dealing with property management and lease related matters within
her region of the PHP portfolio. In October 2017 Chantal completed her Masters
course in Real Estate and obtained a Pass with Merit. She is now working
towards her APC qualification in order to obtain RICS accreditation and become
a Chartered Surveyor.
Direct dial: 0207 104 2055
Meet the team
Michelle joined Nexus in February 2014. She has over 19 years’ experience as a Chartered Surveyor,
having worked in national property and asset management for NFU Mutual
Insurance Society Ltd and Halfords. The last 14 years have been spent
with specialist healthcare developer and investor Prime PLC managing its portfolio of primary care centres. Michelle is based in the Stratford-upon-Avon office and is responsible for all aspects of the day-to-day management of the portfolio and provision of the Nexus Helpdesk.
Direct dial: 01789 404014
Natina joined Nexus in February 2014 and works with the property management team based in Stratford Upon Avon. Natina’s 12 years’ experience from a legal background has enabled her to provide dedicated support on all property management and lease related matters. From 2007 she worked with Michelle Whitfield on the day to day management of the specialist healthcare developer/investor Prime PLC property portfolio and their Helpdesk.
Direct dial: 01789 404012
Ed Joined Nexus in April 2015,
having previously worked in the residential sector in the West Midlands
area, whilst studying for a Real Estate degree. He made the move into commercial property and now works within the property management team of Nexus in Stratford-upon-Avon. Ed achieved a 2:1 (Hons) from
Birmingham City University and is now undertaking his APC qualification
in order to obtain RICS accreditation and become a Chartered Surveyor.
Direct dial: 01789 404013
Martin is a general practice Chartered Surveyor and joined our Stratford-upon-Avon office in June 2016. He has years 30 years’ experience dealing with a broad range of commercial property and land situated throughout the UK. He has worked for a variety of major PLCs, private practices and government bodies including Telford Development Corporation, GVA, Pemberstone, HSBC and TUI Group.
Direct dial: 01789 404 015
Steve joined the Nexus property management team in Stratford-upon-Avon in May 2017. He brings over 10 years' of experience within healthcare property management, having previously worked for Matrix Medical, a specialist healthcare developer. Prior to Matrix, he worked as a surveyor within the utility and communications sector. Steve qualified as a Chartered Surveyor in October 2016 and will be dealing with regional property management matters across the portfolio.
Direct dial: 01789 404016
Vivienne joined Nexus in September 2016, having previously worked for Metropolitan Housing. She brought with her six
years’ experience in service charge administration and property
management. Vivienne now works with the Property Managers on the
administration of the service charges and the tasks relating to the
management of the PHP portfolio.
Direct dial: 01789 404010
Ruth joined the Nexus Group in September 2017. Prior to joining Nexus, Ruth gained 15 years’ experience as a management surveyor in commercial practice advising on a broad range of property and land management and previously worked for various commercial practices including JLL, GVA and GBR Phoenix Beard. Ruth has advised a range of clients and landlords from government bodies and small and medium-sized property owners to large pension portfolios for Standard Life, Threadneedle and Hermes.
Direct dial: 01789 265580
Emily joined Nexus in September 2017. Having previously worked as a paralegal for a regional law firm, she graduated in 2014 from the University of Gloucestershire with an LLB Law (Hons). She has joined as a Graduate Trainee Surveyor and is currently undertaking her Master’s in Real Estate to work towards an RICS APC qualification to become a Chartered Surveyor. Emily supports the property team in relation to the management of the PHP portfolio.
Direct dial: 01789 404017
Having joined Nexus in August 2017, Debbie brings with her over 20 years’ experience in public relations. Debbie joins as Helpdesk Co-ordinator and Property Administrator. Her main responsibilities are to log reactive maintenance calls and to chase, complete and close down calls. She is responsible for monitoring and scoring contractor performance. It is also vital for her to liaise with the Property Managers and assist in proactively dealing with all aspects of the reactive and planned maintenance contracts and maintenance works.
Direct dial: 01789 404 011
Property management services are delivered to PHP PLC by Nexus TradeCo Limited.