Property management



Our team of experienced surveyors is on hand to assist with enquiries about your lease, property maintenance and other building related matters. The help desk facility is available to assist with your planned and reactive maintenance requirements.

PHP Group buildings are leased on a variety of terms set out in the agreement between you and the relevant PHP Group company, that is, your landlord. The lease determines who is responsible for different types of maintenance.

Follow these links to find our advice on property maintenance and using our Helpdesk

The lease will detail a number of periodic payments that will need to be made to your landlord. These will include rent, service charges and annual insurance premiums.

Rent is charged in accordance with the terms of your lease and is typically payable quarterly in advance. In England, the standard due dates for the payment of rent are:

  • 25 March
  • 24 June
  • 29 September
  • 25 December

Please refer to your lease to establish the relevant due dates that apply to you.

We aim to issue rent demands approximately six weeks before a due date to allow you plenty of time to claim any reimbursement from the NHS that you may be due. Rent should be paid to your landlord on or before the due date, preferably by standing order. The bank account to which payment should be made is set out on each rent demand, but if you are not sure of these details they can be obtained directly from the finance team. We do recommend that payment is made by electronic transfer as this is a much safer process than sending cheques through the post.

Don’t forget:

  • a service charge is billed if you require additional building maintenance services under the terms of your lease;
  • VAT is payable on all rent, service charges, insurance and other costs charged by us;
  • non-receipt of reimbursement from the NHS is not a valid reason for the late payment of rent. Payment is the obligation of the leaseholder and interest will be charged if payment is late; and
  • interest is charged with regard to all payments not made by their due date in accordance with the terms of your lease. Your lease may not require rent to be formally demanded at each due date.

Your premises are automatically covered by the PHP Group’s buildings insurance policy for fire, theft, flood, subsidence and other damage. However, you will be responsible for arranging your own contents insurance policy.

If there is a lift in your building, we can add this to the cover offered by our separate engineering policy, which includes regular biannual inspections. The reports from this inspection should be sent to your maintenance contractor for follow-up at the next service visit.

You will be charged an insurance premium on an annual basis in accordance with the terms of your lease or where changes to your premises require amendment to insurance arrangements.

Please contact one of the team if you wish to report an incident that will involve making an insurance claim. You can also download an insurance claim form here.

As you settle in and grow into your building, your needs may change sooner than you think. Every PHP Group building is designed with built-in flexibility to be expanded or reconfigured for the future. You can talk to the asset management team to discuss your plans and requirements.

Most leases allow you to make minor alterations, with our permission, which do not affect the structure of the building. Please call the property management team to talk through your plans to ensure that all necessary consents are provided.

If you are thinking of extending your premises, we will be happy to discuss your future needs and what is possible on your site. Call the asset management team for an informal chat about what you may be considering.

To keep your building in good condition, redecoration of your property would normally take place on a three or five-yearly cycle, depending on the terms of your lease. The property management team can advise which applies to you and will give you help on scheduling, obtaining quotations and instructing the work. We can also work with you to redesign and refurbish your reception and communal areas to give your building a brand new look and feel.

Our team is happy to give advice on health and safety issues that relate to your building but it’s important to remember that, as an employer, the health and safety of your staff and visitors is your legal responsibility.

As part of your lease, you must comply with the Premises Acts, which include:

  • The Fire Precautions Act 1971 (as amended)
  • The Health and Safety at Work Act 1974
  • Occupiers’ Liability Act 1984
  • The Regulatory Reform (Fire Safety) Order 2005

For further advice on health and safety, water treatment, and fire safety, read more here.

We know that energy efficiency and minimising rising utility bills are important to you. The Department of Energy and Climate Change is seeking reform across the energy market. It is also looking for the reduction of energy consumption by businesses and the public sector.

Our asset management team can advise you further if you wish to discuss the installation of solar PV panels or other renewable energy installations.

Read more here for advice and links offering guidance on legislation, renewable energy technology and energy reduction tips.

Meet the team

James was the Head of Asset and Property Management for the MedicX Fund having joined Nexus as a result of the merger in March 2019. James is a Chartered Surveyor with some 20 years' experience having worked as a property and asset manager for the likes of CBRE, GVA Grimley and Herring Baker Harris. Significantly, 12 of those years were spent owning and running Optic Asset Management, a commercial property management company which was sold to GBR Phoenix Beard in January 2015.

James is responsible for the day to day management of the MedicX portfolio of over 160 assets including new acquisitions, rent reviews, property maintenance under TIR and FRI leases, extensions, improvements and refurbishments.

Direct dial: 0203 854 1144

Andrew joined Nexus in February 2007. He is a member of the Royal Institution of Chartered Surveyors with over 16 years’ standing and has extensive experience of property management, acquisition, disposal and development throughout the UK for national retailers and in the healthcare sector. He is responsible for all aspects of the day-to-day management of the PHP property portfolio.

Direct dial: 0207 104 2060

Email: andrew.birch@nexusgroup.co.uk

Olivia joined the Nexus team in March 2019 following the merger of PHP and MedicX. Olivia qualified from Northumbria University in 2015 with a BSc (Hons) in Real Estate Management and joined a commercial property management firm in London, Workman LLP. Olivia has 4 years of experience and has managed a variety of property types nationwide varying from retail, industrial, offices and healthcare facilities, mostly owned by large pension funds. Olivia is a qualified Chartered Surveyor.

Direct dial: 0203 854 1157
Email: olivia.mawdsley@nexusgroup.co.uk

Jennifer joined Nexus in March 2019 and works with the property management team based in London, having previously worked for Octopus Healthcare. Jennifer now works in the property team dealing with property management and lease related matters within her region of the PHP portfolio. In October 2017 Jennifer completed her Masters course in Real Estate and Property Management and obtained a Pass with Merit. She is now working towards her associate qualification with the RICS in order to obtain AssocRICS accreditation and become a qualified RICS Member.

Direct dial: 0203 854 1153

Email: jennifer.pink@nexusgroup.co.uk

Moyo joined Nexus in September 2019. Having previously worked at Estates and Management, she graduated from University in 2016 with an LLB (Hons) Law and continued on to completed her LPC at BPP University in 2017. Moyo has now joined the London office as an administrator, to support the property management team.

Direct dial: 0203 854 1182

Email: moyo.ameen@nexusgroup.co.uk

Timur joined the Nexus team as a property manager in February 2020. Timur has four years of property management experience in offices, student accommodation and the private rented sector working for Realstar Group and Foxtons. Timur has achieved a BSc (Hons) in Management from York University & a MSc (Hons) in Real Estate Development from The University of Westminster. Timur is currently undertaking the APC qualification to become a RICS accredited Chartered Surveyor.

Direct dial: 020 7104 5581

Email: timur.ustunsurmeli@nexusgroup.co.uk

Meet the team

Michelle joined Nexus in February 2014. She has previously worked in national property and asset management for NFU Mutual Insurance Society Ltd and Halfords. Having worked for specialist healthcare developer and investor Prime PLC since 1999, managing their portfolio of primary care centres, she joined Nexus upon the transfer of the Prime portfolio to PHP. Michelle is based in the Stratford Upon Avon office and over sees the provision of property management services to the PHP portfolio.

Direct dial: 01789 404014
Email: michelle.whitfield@nexusgroup.co.uk

Having joined Nexus in August 2017, Debbie brings with her over 20 years’ experience in public relations. Debbie joins as Helpdesk Co-ordinator and Property Administrator. Her main responsibilities are to log reactive maintenance calls and to chase, complete and close down calls. She is responsible for monitoring and scoring contractor performance. It is also vital for her to liaise with the Property Managers and assist in proactively dealing with all aspects of the reactive and planned maintenance contracts and maintenance works.

Direct dial: 01789 404 011
Email: debbie.dunn@nexusgroup.co.uk

Ed Joined Nexus in April 2015, having previously worked in the residential sector in the West Midlands area, whilst studying for a Real Estate degree. He made the move into commercial property and now works within the property management team of Nexus in Stratford-upon-Avon. Ed achieved a 2:1 (Hons) from Birmingham City University and is now undertaking his APC qualification in order to obtain RICS accreditation and become a Chartered Surveyor.

Direct dial: 01789 404013
Email: edward.chute@nexusgroup.co.uk

Karen joined Nexus in February 2019. She has over 27 years’ experience as a Senior Claims Handler for NFU Mutual, dealing primarily with farming and commercial claims. She has joined the Stratford upon Avon office as property administrator to support the property management team.

Direct Dial: 01789 404016

Email: karen.east@nexusgroup.co.uk

Martin is a general practice Chartered Surveyor and joined our Stratford-upon-Avon office in June 2016. He has years 30 years’ experience dealing with a broad range of commercial property and land situated throughout the UK. He has worked for a variety of major PLCs, private practices and government bodies including Telford Development Corporation, GVA, Pemberstone, HSBC and TUI Group.

Direct dial: 01789 404 015
Email: martin.dolan@nexusgroup.co.uk

Natina joined Nexus in February 2014 and works with the property management team based in Stratford Upon Avon. Natina’s 12 years’ experience from a legal background has enabled her to provide dedicated support on all property management and lease related matters. From 2007 she worked with Michelle Whitfield on the day to day management of the specialist healthcare developer/investor Prime PLC property portfolio and their Helpdesk.

Direct dial: 01789 404012
Email: natina.pickering@nexusgroup.co.uk

Ruth joined the Nexus Group in September 2017. Prior to joining Nexus, Ruth gained 15 years’ experience as a management surveyor in commercial practice advising on a broad range of property and land management and previously worked for various commercial practices including JLL, GVA and GBR Phoenix Beard. Ruth has advised a range of clients and landlords from government bodies and small and medium-sized property owners to large pension portfolios for Standard Life, Threadneedle and Hermes.

Direct dial: 01789 265580
Email: ruth.dickin@nexusgroup.co.uk

Sean joined Nexus in March 2020, having previously worked in the retail sector in Birmingham and West Midlands area, he has a Real Estate degree from Oxford Brookes. Sean made the move into commercial property and now works within the property management team of Nexus in Stratford-Upon-Avon. Having achieved his RICS accreditation and becoming a Chartered Surveyor in May 2018 Sean is working with the RICS Worchester Matrics to assist his colleagues with their accreditation.

Email: sean.holmes@nexusgroup.co.uk

Tom joined Nexus in July 2018 bringing 35 years’ experience working as a building surveyor and project manager. Having previously worked within the corporate hospitality, food & beverage sectors, the last 10 years have been spent working in specialist acute and primary care sectors working for Birmingham Women’s Hospital, Sandwell and West Birmingham NHS Trust and NHS Property services managing and implementing compliance, Planned preventative maintenance programmes and large capital investment projects.

Direct dial: 01789 101014
Email: tom.kearney@nexusgroup.co.uk

Vivienne joined Nexus in September 2016, having previously worked for Metropolitan Housing. She brought with her six years’ experience in service charge administration and property management. Vivienne now works with the Property Managers on the administration of the service charges and the tasks relating to the management of the PHP portfolio.

Direct dial: 01789 404010
Email: vivienne.mckone@nexusgroup.co.uk

Property management services are delivered to PHP PLC by Nexus TradeCo Limited.

Contact us

If you would like to speak to a member of the team please get in touch.

Contact details

Asset management in action

Robin Lane Medical Centre, Pudsey

The surgery was originally built in 1997 and is located within 6 miles of Leeds City centre. Due to growth in patient numbers, the need to offer a wider range of services to the local community, and the passage of time the accommodation had become too small and tired, and required extension, reconfiguration and refurbishment. PHP worked alongside the GP’s and the Clinical Commissioning Group in Leeds to build an extension to deliver 11 additional consulting rooms, 2 new treatment rooms, a new endoscopy suite; and refurbished existing consulting rooms, improved reception and waiting areas for patients, modernised administration space for staff; and incorporated environmental improvements to assist with the reduction in the building’s carbon footprint and running costs.

“PHP worked closely with us to deliver a refurbished surgery with the addition of an endoscopy suite so we could deliver better services for the local community. The works enabled us to meet current infection control standards whilst making the building more welcoming.”

Dr Neil Bartow, Senior Partner, Robin Lane Medical Centre, Pudsey


  • The GPs committed to a new 25 year lease.
  • New energy efficient boilers and low surface temperature radiators.
  • New LED lighting throughout.
  • New automatic entrance doors.
  • New fire alarm panel and sensors.
  • Meets infection control and disability access standards throughout.

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