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Property management

Properties

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Our team of experienced surveyors is on hand to assist with enquiries about your lease, property maintenance and other building related matters. The help desk facility is available to assist with your planned and reactive maintenance requirements.

PHP Group buildings are leased on a variety of terms set out in the agreement between you and the relevant PHP Group company, that is, your landlord. The lease determines who is responsible for different types of maintenance.

Follow these links to find our advice on property maintenance and using our Helpdesk


The lease will detail a number of periodic payments that will need to be made to your landlord. These will include rent, service charges and annual insurance premiums.

Rent is charged in accordance with the terms of your lease and is typically payable quarterly in advance. In England, the standard due dates for the payment of rent are:

  • 25 March
  • 24 June
  • 29 September
  • 25 December

Please refer to your lease to establish the relevant due dates that apply to you.

We aim to issue rent demands approximately six weeks before a due date to allow you plenty of time to claim any reimbursement from the NHS that you may be due. Rent should be paid to your landlord on or before the due date, preferably by standing order. The bank account to which payment should be made is set out on each rent demand, but if you are not sure of these details they can be obtained directly from the finance team. We do recommend that payment is made by electronic transfer as this is a much safer process than sending cheques through the post.

Don’t forget:

  • a service charge is billed if you require additional building maintenance services under the terms of your lease;
  • VAT is payable on all rent, service charges, insurance and other costs charged by us;
  • non-receipt of reimbursement from the NHS is not a valid reason for the late payment of rent. Payment is the obligation of the leaseholder and interest will be charged if payment is late; and
  • interest is charged with regard to all payments not made by their due date in accordance with the terms of your lease. Your lease may not require rent to be formally demanded at each due date.

Your premises are automatically covered by the PHP Group’s buildings insurance policy for fire, theft, flood, subsidence and other damage. However, you will be responsible for arranging your own contents insurance policy.

If there is a lift in your building, we can add this to the cover offered by our separate engineering policy, which includes regular biannual inspections. The reports from this inspection should be sent to your maintenance contractor for follow-up at the next service visit.

You will be charged an insurance premium on an annual basis in accordance with the terms of your lease or where changes to your premises require amendment to insurance arrangements.

Please contact one of the team if you wish to report an incident that will involve making an insurance claim. You can also download an insurance claim form here.

As you settle in and grow into your building, your needs may change sooner than you think. Every PHP Group building is designed with built-in flexibility to be expanded or reconfigured for the future. You can talk to the asset management team to discuss your plans and requirements.

Most leases allow you to make minor alterations, with our permission, which do not affect the structure of the building. Please call the property management team to talk through your plans to ensure that all necessary consents are provided.

If you are thinking of extending your premises, we will be happy to discuss your future needs and what is possible on your site. Call the asset management team for an informal chat about what you may be considering.

To keep your building in good condition, redecoration of your property would normally take place on a three or five-yearly cycle, depending on the terms of your lease. The property management team can advise which applies to you and will give you help on scheduling, obtaining quotations and instructing the work. We can also work with you to redesign and refurbish your reception and communal areas to give your building a brand new look and feel.

Our team is happy to give advice on health and safety issues that relate to your building but it’s important to remember that, as an employer, the health and safety of your staff and visitors is your legal responsibility.

As part of your lease, you must comply with the Premises Acts, which include:

  • The Fire Precautions Act 1971 (as amended)
  • The Health and Safety at Work Act 1974
  • Occupiers’ Liability Act 1984
  • The Regulatory Reform (Fire Safety) Order 2005

For further advice on health and safety, water treatment, and fire safety, read more here.

We know that energy efficiency and minimising rising utility bills are important to you. The Department of Energy and Climate Change is seeking reform across the energy market. It is also looking for the reduction of energy consumption by businesses and the public sector.

Our asset management team can advise you further if you wish to discuss the installation of solar PV panels or other renewable energy installations.

Read more here for advice and links offering guidance on legislation, renewable energy technology and energy reduction tips.

Meet the team
London

David joined the Nexus team in August 2016 and oversees the investment, asset management, landlord and tenant and property management teams at Nexus who advise Primary Health Properties PLC. David is a Chartered Surveyor with over 20 years' post qualified experience with Jones Lang LaSalle, Lasalle, Axa, LandSec and MWB.

David has considerable industry experience having worked in the listed and unlisted sectors, with all property types, tenures, lot sizes and location. He has also worked closely with occupiers and landlords to adopt new concepts and innovations having run and helped build a premium serviced office brand and introduced award winning sustainability technology to the UK and European real estate markets.

David sits on the British Property Federation Primary Health Care Committee.

PA: Claire Murphy – 0207 104 5599
Email: claire.murphy@nexusgroup.co.uk
Email: david.austin@nexusgroup.co.uk

Tim is a qualified Chartered Surveyor with over 30 years’ experience in property development and investment. He started his career in Leeds and moving to London to start a role with the Yates Group and became the Group Property and Development Director. After this period, Tim joined the Assura Group and held a number of senior positions where he was responsible for both the development and investment portfolio including managing several LIFT companies.

In 2010, Tim joined Octopus Healthcare, heading up the property and investment teams across primary care and care homes and since 2014, he has focused on primary care and has been responsible for the day-to-day running of the MedicX Fund.

James is the Head of Asset and Property Management for the MedicX Fund having joined Nexus as a result of the merge in March 2019. James is a Chartered Surveyor with some 20 years' experience having worked as a property and asset manager for the likes of CBRE, GVA Grimley and Herring Baker Harris. Significantly, 12 of those years were spent owning and running Optic Asset Management, a commercial property management company which was sold to GBR Phoenix Beard in January 2015.

James is responsible for the day to day management of the MedicX portfolio of over 160 assets including new acquisitions, rent reviews, property maintenance under TIR and FRI leases, extensions, improvements and refurbishments.

Chantal joined Nexus in June 2015. Having previously worked for JCDecaux and Cushman & Wakefield, she graduated from Kingston University in 2011 with an LLB (Hons) Law and brought with her 3 years’ experience in Property Management. Chantal now works in the property team dealing with property management and lease related matters within her region of the PHP portfolio. In October 2017 Chantal completed her Masters course in Real Estate and obtained a Pass with Merit. She is now working towards her APC qualification in order to obtain RICS accreditation and become a Chartered Surveyor.

Direct dial: 0207 104 2055
Email: chantal.duthoit@nexusgroup.co.uk

Lorraine transferred to Nexus following the merger of the MedicX with PHP in March 2019 having previously worked at Octopus Healthcare since 2014 as an Executive Assistant supporting management and the primary care team of MedicX. Lorraine brings a number of years’ administrative and client-facing experience having previously worked for two solicitors’ practices where she held a variety of roles from secretary and paralegal to Client Relations Manager.

Olivia joined the Nexus team in March 2019 following the merger of PHP and MedicX. Olivia qualified from Northumbria University in 2015 with a BSc (Hons) in Real Estate Management and joined a commercial property management firm in London, Workman LLP. Olivia has 4 years of experience and has managed a variety of property types nationwide varying from retail, industrial, offices and healthcare facilities, mostly owned by large pension funds. Olivia is a qualified Chartered Surveyor.

Jennifer joined Nexus in March 2019 and works with the property management team based in London, having previously worked for Octopus Healthcare. Jennifer now works in the property team dealing with property management and lease related matters within her region of the PHP portfolio. In October 2017 Jennifer completed her Masters course in Real Estate and Property Management and obtained a Pass with Merit. She is now working towards her associate qualification with the RICS in order to obtain AssocRICS accreditation and become a qualified RICS Member.

Abbey joined the Nexus team in March 2019 following the merger of PHP and MedicX. Her main responsibilities include organising reactive works and planned preventative contracts, calculating RPI rent reviews, regulatory monitoring and reporting, as well as various administrative duties to support the property and asset management team. Abbey also has a keen interest in delivering process improvements for the team and delivers ad-hoc projects and initiatives.

Meet the team
Stratford-upon-Avon

Michelle joined Nexus in February 2014. She has previously worked in national property and asset management for NFU Mutual Insurance Society Ltd and Halfords. Having worked for specialist healthcare developer and investor Prime PLC since 1999, managing their portfolio of primary care centres, she joined Nexus upon the transfer of the Prime portfolio to PHP. Michelle is based in the Stratford Upon Avon office and over sees the provision of property management services to the PHP portfolio.

Direct dial: 01789 404014
Email: michelle.whitfield@nexusgroup.co.uk

Natina joined Nexus in February 2014 and works with the property management team based in Stratford Upon Avon. Natina’s 12 years’ experience from a legal background has enabled her to provide dedicated support on all property management and lease related matters. From 2007 she worked with Michelle Whitfield on the day to day management of the specialist healthcare developer/investor Prime PLC property portfolio and their Helpdesk.

Direct dial: 01789 404012
Email: natina.pickering@nexusgroup.co.uk

Ed Joined Nexus in April 2015, having previously worked in the residential sector in the West Midlands area, whilst studying for a Real Estate degree. He made the move into commercial property and now works within the property management team of Nexus in Stratford-upon-Avon. Ed achieved a 2:1 (Hons) from Birmingham City University and is now undertaking his APC qualification in order to obtain RICS accreditation and become a Chartered Surveyor.

Direct dial: 01789 404013
Email: edward.chute@nexusgroup.co.uk

Martin is a general practice Chartered Surveyor and joined our Stratford-upon-Avon office in June 2016. He has years 30 years’ experience dealing with a broad range of commercial property and land situated throughout the UK. He has worked for a variety of major PLCs, private practices and government bodies including Telford Development Corporation, GVA, Pemberstone, HSBC and TUI Group.

Direct dial: 01789 404 015
Email: martin.dolan@nexusgroup.co.uk

Vivienne joined Nexus in September 2016, having previously worked for Metropolitan Housing. She brought with her six years’ experience in service charge administration and property management. Vivienne now works with the Property Managers on the administration of the service charges and the tasks relating to the management of the PHP portfolio.

Direct dial: 01789 404010
Email: vivienne.mckone@nexusgroup.co.uk

Ruth joined the Nexus Group in September 2017. Prior to joining Nexus, Ruth gained 15 years’ experience as a management surveyor in commercial practice advising on a broad range of property and land management and previously worked for various commercial practices including JLL, GVA and GBR Phoenix Beard. Ruth has advised a range of clients and landlords from government bodies and small and medium-sized property owners to large pension portfolios for Standard Life, Threadneedle and Hermes.

Direct dial: 01789 265580
Email: ruth.dickin@nexusgroup.co.uk

Emily joined Nexus in September 2017. Having previously worked as a paralegal for a regional law firm, she graduated in 2014 from the University of Gloucestershire with an LLB Law (Hons). She has joined as a Graduate Trainee Surveyor and is currently undertaking her Master’s in Real Estate to work towards an RICS APC qualification to become a Chartered Surveyor. Emily supports the property team in relation to the management of the PHP portfolio.

Direct dial: 01789 404017
Email: emily.mount@nexusgroup.co.uk

Having joined Nexus in August 2017, Debbie brings with her over 20 years’ experience in public relations. Debbie joins as Helpdesk Co-ordinator and Property Administrator. Her main responsibilities are to log reactive maintenance calls and to chase, complete and close down calls. She is responsible for monitoring and scoring contractor performance. It is also vital for her to liaise with the Property Managers and assist in proactively dealing with all aspects of the reactive and planned maintenance contracts and maintenance works.

Direct dial: 01789 404 011
Email: debbie.dunn@nexusgroup.co.uk

Tom joined Nexus in July 2018 bringing 35 years’ experience working as a building surveyor and project manager. Having previously worked within the corporate hospitality, food & beverage sectors, the last 10 years have been spent working in specialist acute and primary care sectors working for Birmingham Women’s Hospital, Sandwell and West Birmingham NHS Trust and NHS Property services managing and implementing compliance, Planned preventative maintenance programmes and large capital investment projects.

Direct dial: 01789 101014
Email: tom.kearney@nexusgroup.co.uk



Karen joined Nexus in February 2019. She has over 27 years’ experience as a Senior Claims Handler for NFU Mutual, dealing primarily with farming and commercial claims. She has joined the Stratford upon Avon office as property administrator to support the property management team.

Direct Dial: 01789 404016

Email: karen.east@nexusgroup.co.uk

Property management services are delivered to PHP PLC by Nexus TradeCo Limited.

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